Privacy and Risk
Here at Palladium IS we understand that aside from achieving trading results you're also concerned with your privacy and continued Risk management.

Privacy Policy

Institutional by Nature.
This Privacy Policy governs the collection and use of personal information relating to potential and existing customers of Palladium IS by the company. Personal information is only collected in order to provide Palladium IS clients with outstanding service and to better understand client requirements.

Palladium IS Ltd is committed to abiding by this Privacy Policy, as well as the requirements of applicable laws, in the operation of its business. Please read this policy carefully as it explains the kinds of personal information we collect about you and how it is handled.
By your continued use of our services (including our website), you consent to the collection and use of your personal information for the purposes set out in this Privacy Policy.

Collection and usage of personal information
We collect personal information about you which we require to respond to your enquiries for payment processing and for the provision of services to you and this information remains highly confidential. We also process your personal information where we are required to do so by law, and for the exercise or defence of legal claims. From time to time, we may contact you to tell you about our services in accordance with your contact preferences, always with your consent to do so.
Personal information collected from you may include your name, payment processing information, postal address, email address, landline or mobile telephone number, as well as other non-sensitive personal information. If you use our web sites, we may also collect information about you or your computer when you browse to allow you to use the services available.

Website and use of Cookies
If you are using our web sites, we will use your personal information to help you to log in to your account and into restricted areas of our web site and to permit future use of the web site. We may use your IP address to help diagnose problems with our server or to administer our web site. We may conduct analyses of user traffic to measure the use of our site and to improve the content of our web site and our services.
These analyses will be performed through the use of IP addresses and cookies. We may also use cookies to enable the signing in process after you have registered with us and to provide you with more tailored information when you return to our web sites.
A cookie is a piece of information that is stored on your computerís hard drive by your web browser. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you reject the use of cookies please note that the efficient operation of our web site may be affected.

3rd Parties
We will only disclose personal information about you internally and to third parties for processing purposes associated with payment processing, the supply of services, for web site administration, or elsewhere when you have consented to such disclosures, or where such disclosures are required or permitted by law. These third parties are contractually bound only to use personal information to perform the services that we request they provide.

Data Transfer
Third party data processors, advertisers, exhibitors and other such business relationships outside of the EEA, are required to take adequate technical and organisational safeguards to protect personal information. We also take measures to ensure that personal information transferred by us outside of the EEA is adequately protected. Data transferred between systems internally is monitored and protected by internal security measures.

Security of Personal Data
We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised use, access or modifications. Certain areas of our web site, or portion of it, may be password protected. If you are a user of our web site and have a password, you can help to preserve your privacy by ensuring that you do not share your password with anyone else.
The client is responsible for the safe keeping of their own user IDs and passwords on their own devices, Palladium IS accepts no responsibility where correct credentials have been used externally in order to access internal client systems.
We take steps to regularly validate the personal information we hold to ensure that the information is accurate and, where necessary, up to date. Information that is no longer required for any valid business purpose, and that we are not required to keep pursuant to any applicable law, will be routinely destroyed by secure means.

Privacy Policy Change Management
We reserve the right to add to or amend this privacy policy at our sole discretion, without prior notice. Please review our privacy policy on a regular basis to make sure that you have read the latest version and that you understand what we do with your personal information. Your continued use of our services or our web sites following the posting of changes to these terms means that you consent to those changes.

Protection of Minors
Under UK law anyone under the age of 18 is considered a 'Minor'. Palladium IS does not knowingly offer services to nor communicate with anyone who is defined as a minor. No content on the Palladium IS site is intended for or aimed at anyone who is defined as a minor. Palladium IS reserves the right to request proof of identification (including age) and to further cease any/all communication and block access to the site/services if the consumer is found to be a minor. Palladium IS further reserves the right to report the minor to law enforcement should he/she attempt re-entry to the site or services.

Right to be Forgotten
Under the data protection rules (GDPR) an individual has the right to be forgotten. An individual may be 'forgotten' if this does not counter the companys legal requirement to hold data. If a client wishes to be forgotten they should contact the DPO (Data Protection Officer) detailed below.

Full Disclosure of Personal Data
Under the data protection rules (GDPR) an individual has the right to request a copy of all personal data held by the company. clients have the right to request this information via the DPO (Data Protection Officer) detailed below. Palladium IS will provide the requested information within 5 working days to the extent allowed for by the law.

Data Protection Officer
The Data Protection Office of Palladium IS is Mr Paul Foley (CIO) and may be contacted on 01332 869230. The DPO may also be contacted via DPO@PalladiumIS.com